Privacy Policy

1. Who We Are

The Traveler Clinic is a US-based medical services company providing pre-departure medical consultations and urgent care coordination for Americans traveling to Italy. Our services are delivered by physicians licensed under applicable US state law and Italian law.

Contact us at: (917) 993-3292 · thetravelerclinic.com

2. Information We Collect

We collect the following categories of personal and health information:

• Identity information: name, date of birth, nationality
• Contact information: email address, phone number, travel itinerary
• Health information: medical history, current medications, allergies, diagnoses, and clinical notes gathered during consultations
• Payment information: processed through Square, Inc. We do not store payment card numbers directly
• Technical information: IP address, browser type, and usage data collected when you visit our website

3. How We Use Your Information

We use the information we collect to:

• Provide medical consultations, issue prescriptions, and coordinate care
• Communicate with your US physicians with your written consent
• Coordinate with hotels, pharmacies, and medical facilities on your behalf
• Process payments through Square
• Send appointment confirmations, reminders, and follow-up communications
• Comply with legal and regulatory obligations under applicable US and Italian law

We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. Health Information and HIPAA

The Traveler Clinic handles health information with the same protections required under the Health Insurance Portability and Accountability Act (HIPAA) and applicable state health privacy laws. Health information is used solely for the purpose of providing medical services to you and is not disclosed to any third party without your explicit written consent, except as required by law or as necessary to provide emergency medical care.

We maintain appropriate administrative, technical, and physical safeguards to protect your health information against unauthorized access, disclosure, alteration, or destruction.

5. Data Sharing

We share your personal information only in the following circumstances:

• With your designated US physicians, with your written consent, for care coordination purposes
• With Square, Inc. for payment processing (governed by Square's own Privacy Policy)
• With Italian pharmacies, hospitals, or hotel staff, only as necessary and with your consent or for your medical benefit
• With legal authorities when required by applicable law, court order, or to protect the rights and safety of our patients or staff

6. Data Retention

We retain your personal and health information for a minimum of seven (7) years from your last consultation, consistent with medical record retention requirements under New York State law and applicable Italian regulations. You may request deletion of non-clinical personal data at any time, subject to our legal retention obligations.

7. Your Rights

Under applicable US privacy law and, where applicable, the EU General Data Protection Regulation (GDPR), you have the following rights:

• Right to access: you may request a copy of the personal information we hold about you
• Right to correction: you may request correction of inaccurate information
• Right to deletion: you may request deletion of personal data we are not legally required to retain
• Right to portability: you may request your data in a structured, machine-readable format
• Right to object: you may object to certain types of data processing

To exercise any of these rights, contact us at (917) 993-3292 or through our website. We will respond within 30 days.

8. Cookies and Website Data

Our website uses cookies and similar technologies to understand how visitors use the site. You may opt out of non-essential cookies through our cookie banner. We do not use your browsing data for advertising purposes.

9. International Data Transfers

Because we serve patients located in Italy (an EU member state), some personal data may be transferred from the European Union to the United States. Such transfers are conducted in accordance with applicable data protection law, including the EU-US Data Privacy Framework where applicable.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The effective date at the top of this document will reflect the most recent revision. Continued use of our services after a policy update constitutes acceptance of the revised terms.

11. Contact